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Testimonials include full attribution

ab-001749 · marketing-conversion.trust-social-proof.verified-testimonials
Severity: mediumactive

Why it matters

A testimonial attributed to "— Mike" or "Happy Customer" reads as either lazy or fabricated, and visitors discount it accordingly. Full attribution — name, role, and company — converts a testimonial from ambient copy into verifiable social proof a visitor can actually go check, and the specificity itself signals that the customer was real enough to stand behind the quote publicly.

Severity rationale

Medium because weak attribution reduces testimonial credibility without breaking the conversion path mechanically.

Remediation

Update every testimonial entry to include the full name plus either role or company (ideally both). Refactor components/testimonial-card.tsx to accept structured attribution fields so weak placeholders are impossible:

interface TestimonialProps {
  quote: string
  name: string      // "Jane Smith"
  role: string      // "Head of Marketing"
  company: string   // "Acme Corp"
  avatarUrl?: string
}

If real testimonials are still pending, use realistic placeholder attribution rather than first-name-only.

Detection

  • ID: marketing-conversion.trust-social-proof.verified-testimonials

  • Severity: medium

  • What to look for: Locate testimonial components or content in the codebase. For each testimonial block, check whether it includes: (1) The person's full name (first and last); (2) Their role or title; (3) Their company name. Also check whether a photo or avatar is included (not required, but a pass-plus signal). A testimonial with only a first name and "Happy customer" attribution is weak. A testimonial with "Jane Smith, Head of Marketing at Acme Corp" is strong.

  • Pass criteria: Count all testimonials in the codebase and classify each by attribution level (name only, name+role, name+company, full). At least 50% of displayed testimonials include full attribution: a name AND either a role or a company (ideally both). Report the ratio: "X of Y testimonials have verified attribution."

  • Fail criteria: No testimonials exist in the codebase, OR fewer than 50% of testimonials include a name and at least one of (role, company).

  • Skip (N/A) when: No testimonial components or content found in the marketing pages.

  • Detail on fail: Count and describe. Example: "3 testimonials found. 0 include company attribution. Only first names used ('— Mike', '— Sarah')." or "Testimonial component renders attribution as 'Customer' for all entries — placeholder not replaced with real data.".

  • Remediation: Unattributed testimonials are barely better than no testimonials. The more specific the attribution, the more credible the testimonial. Update your testimonial content:

    // components/testimonial-card.tsx
    interface TestimonialProps {
      quote: string
      name: string      // "Jane Smith"
      role: string      // "Head of Marketing"
      company: string   // "Acme Corp"
      avatarUrl?: string
    }
    

    If you're waiting on real testimonials, placeholder with realistic format (name, role, company) is better than lorem ipsum attribution.

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