Refund process accessible, documented, and reasonable

FTC Act §5 treats unreasonably restrictive refund policies as unfair practices when they cause substantial consumer injury. An annual subscription with a '24-hour refund window' or a refund policy buried only in the Terms of Service deprives consumers of the recourse they would reasonably expect. For SaaS products, the industry-recognized minimum is 7 days for monthly plans and 30 days for annual plans. Inaccessible refund policies also surface in payment disputes: Stripe and other processors weigh policy accessibility when adjudicating chargebacks — a buried policy increases chargeback loss rates.

Publish the refund policy at a dedicated URL and link it from the pricing page, checkout confirmation, and help center.

// Checkout footer — link refund policy near the payment button
function CheckoutFooter() {
  return (
    <p className="text-xs text-gray-500 mt-4">
      Annual plans include a 30-day money-back guarantee.
      See our{' '}
      <a href="/refund-policy" className="underline">Refund Policy</a>.
    </p>
  )
}

# Refund Policy (publish at /refund-policy)

## Annual Plans — 30-Day Money-Back Guarantee
Contact support@example.com within 30 days for a full refund.
No documentation required.

## Monthly Plans
Non-refundable, but cancel anytime from account settings.

## How to Request
Email support@example.com — "Refund Request" in the subject.
Processed within 5 business days.

Minimum recommended windows: 7 days for monthly, 30 days for annual. Link the policy from at least three touchpoints: pricing page, checkout flow, and help center.