No false, misleading, or unsubstantiated claims about product capabilities
Why it matters
FTC Act §5 prohibits deceptive acts that mislead a reasonable consumer in any material way — intent is irrelevant. Unsubstantiated performance guarantees ('Save 10 hours per week — guaranteed'), capability overclaims ('AI-powered' applied to a rule-based filter), and unverified superlatives ('#1 tool for X') expose the company to FTC enforcement, civil investigative demands, and potential consent orders requiring corrective advertising. Beyond legal risk, a consumer who tries the product and finds the claims false files chargebacks, leaves one-star reviews, and churns — compounding the business damage.
Severity rationale
Critical because deceptive capability or performance claims violate FTC Act §5 on first exposure, creating direct enforcement liability and triggering consumer harm that cannot be reversed by a later correction.
Remediation
Add a substantiation note — data source, date, methodology link — immediately adjacent to every specific quantitative claim on marketing pages. For each flagged claim category:
Performance guarantee
BEFORE: "Guaranteed to save 10 hours per week"
AFTER: "Our customers report saving an average of 8 hours per week
(survey of 120 users, Q4 2025; methodology at /docs/survey)"
AI/capability claim
BEFORE: "AI-powered recommendations"
AFTER: "Recommendations based on your usage history"
(if no ML model is present)
Social proof
BEFORE: "Used by 10,000 teams"
AFTER: "10,000 registered users" or "500 paying teams"
Run a copy audit against the FTC deception standard before each marketing page deploy. Comparative claims must cite a benchmark with date, methodology, and test conditions.
DetectionPro
The detection method for this pattern is part of AuditBuffet Pro.
The full method (what to look for, pass and fail conditions, and how results get reported) ships inside the FTC Consumer Protection Audit. The pattern definition, severity rationale, and remediation remain openly licensed under CC-BY-4.0.
External references
- external · ftc-act-section-5 — FTC Act Section 5 — Unfair or Deceptive Acts or Practices
- external · ftc-deception-policy-statement — FTC Policy Statement on Deception (1983)
Taxons
History
- 2026-04-18·v1.0.0·Initial import from ftc-consumer-protection·automated