CFPB contact on support page

The Dodd-Frank Act §1034 requires covered financial institutions to cooperate with CFPB consumer complaint investigations and directs institutions to inform consumers of the CFPB's complaint process. A support page that lists only internal support channels gives users no path to external recourse when they believe the company has acted improperly. For consumer-facing financial products, CFPB contact information is not optional courtesy — it is a mandated disclosure in a supervised entity's customer-facing communications. The absence of this information signals to both regulators and users that the company is not operating as a supervised financial service.

Add a dedicated CFPB contact section to your support or help page at app/support/page.tsx. Place it after internal support options, not buried at the bottom:

// app/support/page.tsx
<section className="regulatory-contact">
  <h2>Consumer Financial Protection Bureau</h2>
  <p>
    If you have a complaint about our financial services that we have not
    resolved to your satisfaction, you may contact the CFPB:
  </p>
  <address>
    <a href="https://www.consumerfinance.gov">consumerfinance.gov</a><br />
    Phone: (855) 411-2372<br />
    1700 G Street NW, Washington, DC 20552
  </address>
</section>

If the product spans multiple support pages (help center, FAQ, contact form), include at least one CFPB reference accessible from the top-level support landing page.