New users see a welcome screen or guided orientation on first login
Why it matters
New users dropped directly into the same dashboard as veteran users face a cold-start problem: no context on what the product does, what to click first, or what success looks like. The user-experience taxon flags this as an activation failure — without a welcome screen, guided tour, or first-run flag distinguishing new from returning users, activation rates collapse and most new accounts never return for a second session. The cost of a missed first-run experience compounds: these users churn before they ever experience the product's core value.
Severity rationale
Medium because the product works for returning users, but new-user activation — the metric that drives retention — breaks silently.
Remediation
Gate the dashboard on an onboardingCompleted flag and redirect new users to a dedicated onboarding route. Update src/app/(app)/dashboard/page.tsx to check the flag on the session or user row, then build a 3-5 step checklist at src/app/(app)/onboarding/page.tsx that guides the user to the core action.
const { data: user } = await getUser();
if (!user.onboardingCompleted) {
redirect('/onboarding');
}
DetectionPro
The detection method for this pattern is part of AuditBuffet Pro.
The full method (what to look for, pass and fail conditions, and how results get reported) ships inside the Onboarding UX Audit. The pattern definition, severity rationale, and remediation remain openly licensed under CC-BY-4.0.
Taxons
History
- 2026-04-18·v1.0.0·Initial import from saas-onboarding·automated