Customer self-service billing portal is accessible
Why it matters
Without a self-service billing portal, every payment-method update, card expiration, and address change becomes a support ticket — and a meaningful percentage of involuntary churn comes from expired cards that users would have replaced themselves if given the option. Enterprise buyers specifically screen for self-service billing during procurement because their finance teams refuse to route routine card updates through a vendor's support queue.
Severity rationale
Low because the impact is involuntary-churn drag and support-ticket volume rather than data exposure or outage.
Remediation
Wire up Stripe Customer Portal and surface a Manage Billing button in account settings. Create app/api/billing/portal/route.ts that calls stripe.billingPortal.sessions.create({ customer: user.stripe_customer_id, return_url }) and redirects to session.url. Configure the portal features in the Stripe Dashboard under Settings → Billing → Customer portal.
DetectionPro
The detection method for this pattern is part of AuditBuffet Pro.
The full method (what to look for, pass and fail conditions, and how results get reported) ships inside the Billing & Payments Audit. The pattern definition, severity rationale, and remediation remain openly licensed under CC-BY-4.0.
Taxons
History
- 2026-04-18·v1.0.0·Initial import from saas-billing·automated