Legal pages written in plain, readable language
Why it matters
GDPR Art. 12 explicitly requires that privacy disclosures be provided in "clear and plain language" — dense legalese or unmodified boilerplate with unreplaced placeholders ([COMPANY NAME], [DATE]) does not satisfy this requirement. The FTC considers burying material terms in hard-to-read fine print a deceptive practice. Beyond regulatory risk, users who cannot understand what they are agreeing to are more likely to dispute charges, file complaints, and leave negative reviews. Unfilled template placeholders — "We retain data for [PERIOD]" — are evidence in regulatory investigations that the business deployed legal pages without review, which courts treat as bad faith.
Severity rationale
High because GDPR Art. 12 requires plain-language privacy disclosures, and unmodified boilerplate with placeholders constitutes both a regulatory violation and evidence of bad faith in enforcement proceedings.
Remediation
Search legal page source files for common placeholder strings before shipping and replace every instance with real values.
# Run this on your legal page content files
grep -r "\[COMPANY\|\[DATE\|INSERT_DATE\|COMPANY_NAME\|\[YOUR COMPANY\|\[PERIOD\" \
app/terms app/privacy app/refund-policy content/legal/
For readability, restructure dense paragraphs by adding descriptive <h2> subheadings for each section, breaking sentences at natural points, and adding a plain-language summary at the top of each page:
<section className="bg-muted rounded p-4 mb-8 text-sm">
<strong>Plain English summary</strong>
<ul>
<li>You keep ownership of content you create.</li>
<li>We can cancel accounts that violate these terms.</li>
<li>Disputes are resolved in Delaware courts under Delaware law.</li>
</ul>
<p className="mt-2 text-muted-foreground">This summary does not replace the full terms below.</p>
</section>
DetectionPro
The detection method for this pattern is part of AuditBuffet Pro.
The full method (what to look for, pass and fail conditions, and how results get reported) ships inside the Terms of Service & Legal Pages Audit. The pattern definition, severity rationale, and remediation remain openly licensed under CC-BY-4.0.
External references
- gdpr · Art. 12 — Transparent information — requires privacy information be provided in concise, intelligible form using clear and plain language
- external · FTC-deceptive-practices — FTC Act Section 5 — unfair or deceptive practices; unintelligible disclosures can be considered deceptive
Taxons
History
- 2026-04-18·v1.0.0·Initial import from legal-pages-compliance·automated