Contact page with email, phone, and hours

Federal agencies are legally obligated to provide the public with direct, accessible means of contact. The 21st Century IDEA Act (Sec. 3) and OMB M-23-22 both require agencies to offer multi-channel contact options — not just a form, but email, phone, or mailing address that citizens can use without relying on the website being functional. A contact page with only one method creates a single point of failure; users who cannot use web forms — due to accessibility needs, connectivity issues, or preference — have no alternative path to reach the agency.

Create app/contact/page.tsx with at least email, phone, and office hours. A contact form may supplement but not replace these direct channels.

// app/contact/page.tsx
export const metadata = {
  title: 'Contact Us | Agency Name',
}

export default function Contact() {
  return (
    <main>
      <h1>Contact Us</h1>
      <p>Email: <a href="mailto:info@agency.gov">info@agency.gov</a></p>
      <p>Phone: <a href="tel:+12025550100">(202) 555-0100</a></p>
      <p>TTY: 711</p>
      <p>Hours: Monday–Friday, 8 AM–5 PM ET</p>
      <p>Mailing: 123 Government Way, Washington, D.C. 20001</p>
    </main>
  )
}

Link the page from your root layout footer and, if applicable, from the primary navigation.