Content policy is documented and accessible
Why it matters
Without a documented content policy, users cannot know what the platform prohibits, moderators have no authoritative standard to apply consistently, and the platform has no defensible basis for enforcement actions. DSA Art. 14 requires platforms to document and publish their terms and conditions, including content restrictions. COPPA 16 CFR 312 further mandates transparency about moderation practices for platforms serving minors. A policy vague enough to read as 'be nice' cannot support consistent enforcement and exposes the platform to claims of arbitrary or biased moderation — a reputational and legal liability.
Severity rationale
High because the absence of a documented content policy creates a DSA compliance gap and eliminates the legal basis for consistent moderation enforcement.
Remediation
Create a public content policy page at src/app/community-guidelines/page.tsx that explicitly names prohibited content categories and the actions taken when they are violated. At minimum, the policy must cover:
- Hate speech and discrimination
- Harassment and targeted abuse
- Spam and coordinated inauthentic behavior
- Explicit or graphic violence
- Illegal content
Document enforcement tiers: warning, content removal, temporary suspension, permanent ban. Link this page from the signup flow, the footer, and any moderation notification emails. A generic 'be nice' statement with no enumerated categories does not satisfy this check.
DetectionPro
The detection method for this pattern is part of AuditBuffet Pro.
The full method (what to look for, pass and fail conditions, and how results get reported) ships inside the Content Moderation & Safety Audit. The pattern definition, severity rationale, and remediation remain openly licensed under CC-BY-4.0.
External references
- external · DSA-Art14 — EU Digital Services Act Article 14 — Terms and Conditions
- coppa · 16-CFR-312 — COPPA Rule — Platform operators targeting children must disclose content policies
Taxons
History
- 2026-04-18·v1.0.0·Initial import from community-moderation-safety·automated