Cancellation instructions — how to cancel via device settings
Why it matters
iOS subscriptions are cancelled through device Settings → Apple ID → Subscriptions; Android subscriptions through Google Play. The app cannot provide a direct cancel button, but it must communicate the cancellation path — users who cannot figure out how to cancel file chargebacks, which cost the developer $15–$25 per dispute plus chargeback ratio penalties. Apple guideline 3.1.2 requires that users are informed of how to cancel, and the FTC Negative Option Rule requires that cancellation be "simple." A paywall that says "Cancel anytime" without providing any actual cancellation instructions is deceptive under this standard.
Severity rationale
Medium because absent cancellation instructions generate chargebacks and FTC Negative Option Rule exposure, even though the omission alone is not always an immediate rejection trigger.
Remediation
Add a "Manage Subscription" button to your settings or account screen that opens the platform's subscription management. Include brief cancellation text on the paywall as well.
// SettingsScreen.tsx
import { Platform, Linking } from 'react-native';
const manageSubscription = async () => {
const url = Platform.OS === 'ios'
? 'https://apps.apple.com/account/subscriptions'
: 'https://play.google.com/store/account/subscriptions';
await Linking.openURL(url);
};
<TouchableOpacity onPress={manageSubscription}>
<Text>Manage Subscription</Text>
</TouchableOpacity>
On the paywall, include at minimum: "Cancel anytime in device Settings." This text satisfies Apple's disclosure requirement and, combined with the manage-subscription deep link in settings, gives users a complete cancellation path.
DetectionPro
The detection method for this pattern is part of AuditBuffet Pro.
The full method (what to look for, pass and fail conditions, and how results get reported) ships inside the App Store IAP & Subscriptions Audit. The pattern definition, severity rationale, and remediation remain openly licensed under CC-BY-4.0.
External references
- external · apple-guideline-3.1.2 — Apple App Store Review Guidelines § 3.1.2 — Subscriptions (cancellation mechanism requirement)
- external · ftc-negative-option-rule — FTC Negative Option Rule — Simple cancellation mechanism required (16 CFR Part 425)
Taxons
History
- 2026-04-18·v1.0.0·Initial import from app-store-iap-subscriptions·automated